Community Support Program
Funded through the Mental Health Commission, the Community Support Program provides a comprehensive range of integrated support services to male and female adults, who have a diagnosed mental illness.
One full-time dedicated client Case Manager operates the service. In addition there is 24 hour emergency crisis telephone line cover provided to clients, through 55 Central duty cover staff. The service has capacity to support up to 20 clients of differing complexity annually. The level and duration of support provided varies according to the unique and individual needs of each client.
Overall the service model represents a support and coordination point, which provides three pillars of care: clinical, psychosocial rehabilitation and tenancy support.
Clients referred to the service must be engaged with a local Mental Health Service to receive supplementary clinical and medical care.
Underpinning our model of psychosocial rehabilitation is the concept of recovery. This is best articulated in the National Standards for Mental Health Services (2010) which further expounds on this concept. From the perspective of the individual with mental illness, [recovery] means gaining and retaining hope, understanding of one abilities and disabilities, engagement in an active life, personal autonomy, social identity, meaning and purpose in life, and a positive sense of self.
Embracing the concept of recovery in practice means that we acknowledge and believe that people can, and do, recover from a mental illness. As a standard, and guiding principle, to all the work we do, we expect to achieve the best outcomes for all clients of the service. This is achieved through individualised care planning to improve client’s personal coping skills and to allow them to remain independent.
Support is provided to develop and to maintain everyday skills required for daily living, social interaction, and to reestablish connections and participate in community and social activities with the aim of enhancing quality of life and wellbeing.
For people living with a mental illness, a stable and affordable home is a fundamental enabler for recovery. Adequate housing increases quality of life and reduces the risk of relapsing into illness. Housing support is delivered through a number of Department of Housing units managed by 55 Central. The client’s service case manager provides advice on budgeting and managing bills.