Funded through the State Department Child Protection (DCP) as part of the National Affordable Housing Agreement (NAHA) 55 Central’s Crisis Accommodation service provides 24 hour emergency crisis accommodation for single adult males between the ages of 18-65.
On entry to the service, all clients are assigned a dedicated case manager, to support them towards achieving sustainable housing, and greater social and economic inclusion.
This process is complemented through care planning, whereby a care plan is devised collaboratively between each client and their case manager. The purpose is to identify key achievable goals, alongside a route map of actions and strategies towards achieving these. Each client receives weekly, flexible tailored one-to-one support, based on their unique individual need, which is provided to by their case manager. A client centred ethos is the cornerstone of all our work. Through this we seek to promote resilience, empowerment, self-reliance and choice.
One of the central policy aims of NAHA is to break the cycle of homelessness. We do this by helping clients move quickly through the crisis service, into more stable accommodation with the support they need, to prevent further homelessness. Depending on the level and complexity of their support needs, a client may reside at the crisis accommodation service for up to three months.
Funded through the Mental Health Commission, the Community Support Program provides a comprehensive range of integrated support services to male and female adults, who have a diagnosed mental illness.
One full-time dedicated client Case Manager operates the service. In addition there is 24 hour emergency crisis telephone line cover provided to clients, through 55 Central duty cover staff. The service has capacity to support up to 20 clients of differing complexity annually. The level and duration of support provided varies according to the unique and individual needs of each client.
Overall the service model represents a support and coordination point, which provides three pillars of care: clinical, psychosocial rehabilitation and tenancy support.
Clients referred to the service must be engaged with a local Mental Health Service to receive supplementary clinical and medical care.
Underpinning our model of psychosocial rehabilitation is the concept of recovery. This is best articulated in the National Standards for Mental Health Services (2010) which further expounds on this concept. From the perspective of the individual with mental illness, [recovery] means gaining and retaining hope, understanding of one abilities and disabilities, engagement in an active life, personal autonomy, social identity, meaning and purpose in life, and a positive sense of self.
Embracing the concept of recovery in practice means that we acknowledge and believe that people can, and do, recover from a mental illness. As a standard, and guiding principle, to all the work we do, we expect to achieve the best outcomes for all clients of the service. This is achieved through individualised care planning to improve client’s personal coping skills and to allow them to remain independent.
Support is provided to develop and to maintain everyday skills required for daily living, social interaction, and to reestablish connections and participate in community and social activities with the aim of enhancing quality of life and wellbeing.
For people living with a mental illness, a stable and affordable home is a fundamental enabler for recovery. Adequate housing increases quality of life and reduces the risk of relapsing into illness. Housing support is delivered through a number of Department of Housing units managed by 55 Central. The client’s service case manager provides advice on budgeting and managing bills.
Overall the Street to Home model comprises three integrated elements: assertive outreach, mobile clinical outreach and housing support.
55 Central, provides a housing support component through one full-time dedicated Housing Support Worker. As an integral part to the Street to Home team, they are supported by other NGO providers and mainstream government mental health services – the Mobile Clinical Outreach Team- in providing a model of collaborative and seamless care for rough sleepers.
In their role, the Housing Support Worker provides intensive case management support to people who have a history of rough sleeping. The aim is to help clients achieve long term, secure, stable housing by effectively linking this group into mainstream services to address the issues that influence their homelessness. The service delivery model has a strong focus on outreach, taking support to the person, to fully connect them to essential mainstream services.
We connect our clients with programs and services that they feel is a best fit for their needs.
Genuine, caring, strength-based and person-centred service.
Flexible meeting arrangements.
Assist with goal planning and linking to support services.
Helping conversations, referral information and practical support to families and carers as required.
Every individual is different and that is why we make every effort to assess each person’s needs. Areas that we can connect people to include:
- Day to day living
- Mental health
- Alcohol and other drugs
- Goal setting
Make a referral by calling (08) 9272 1333 or email firstname.lastname@example.org
The Peers @ Hand program is supported by funding from WA Primary Health Alliance through the Australian Government’s PHN Program.